DENTAL CUSTOMER SERVICE REPRESENTATIVE
Siouxland Community Health Center
Sioux City, IA
Full-time
Customer Service / Call Center
Posted on May 8, 2025
Siouxland Community Health Center has an opening for:
1-Full-time (4 days per week with one evening)
Preferred candidate must have solid experience & advanced knowledge of:
SCHC participates in E-Verify.
Pre-employment drug screen, background check, and review of required immunizations. Exemptions may be granted for religious or medical accommodation.
1-Full-time (4 days per week with one evening)
Preferred candidate must have solid experience & advanced knowledge of:
- Previous customer service experience required, with dental reception and collection experience strongly preferred.
- Advanced computer and data entry skills.
- Dentrix system experiences a plus.
- Knowledge in dental terminology preferred.
- Insurance administration experience preferred.
- Prior dental clinic experience a plus.
- Bilingual Spanish preferred.
- Serve as first-point of contact and check patients in & out, directing patient flow.
- Obtain, review, update and data entry of patient demographics, insurance and financials in PMS.
- Maintain and identify different insurance types, co-pays and deductibles.
- Discuss account balance with patient and collect patient balance.
- Maintain recall system and manage ASAP, Wait, Will Call and unscheduled lists.
- These functions are not all inclusive.
SCHC participates in E-Verify.
Pre-employment drug screen, background check, and review of required immunizations. Exemptions may be granted for religious or medical accommodation.
