MEDICAL CUSTOMER SERVICE REPRESENTATIVE
Siouxland Community Health Center
Sioux City, IA
Full-time
Customer Service / Call Center
Posted on January 21, 2025
Siouxland Community Health Center has an opening for:
MEDICAL CUSTOMER SERVICE REP
1-Full-time (Approximately 40 hours per week)
Hours are Monday and Tuesday 8am to 5pm, Wednesday and Thursday 8am to 8pm, Friday's off and one Saturday per month from 9am to 1pm
Successful candidate must have solid experience & advanced knowledge of:
SCHC participates in E-Verify.
Pre-employment drug screen, background check, and review of required immunizations. Exemptions may be granted for religious or medical accommodation.
MEDICAL CUSTOMER SERVICE REP
1-Full-time (Approximately 40 hours per week)
Hours are Monday and Tuesday 8am to 5pm, Wednesday and Thursday 8am to 8pm, Friday's off and one Saturday per month from 9am to 1pm
Successful candidate must have solid experience & advanced knowledge of:
- Strong communication skills
- Previous successful work experience providing exceptional customer service
- Experience in a medical clinic setting strongly preferred
- Strong and proficient data entry skills
- Health insurance knowledge or background a definite plus
- Bi-lingual Spanish strongly preferred
- Ability to multi-task and work quickly and efficiently in a stressful environment
- Enthusiastically and consistently exhibit exceptional internal and external customer service skills
- Utilizing first-hand knowledge of assigned tasks and responsibilities, demonstrate initiative in offering proactive suggestions for improvements in departmental workflow and processes
- Perform other duties and projects as assigned, exhibiting willingness to adapt schedule when requested to get the job done, including unconventional hours or days if needed.
- Meet or exceed collection standards of obtaining patient co-payment
- Complete new patient paperwork in addition to obtaining check-in documentation and information for all new patients and update GE Centricity
SCHC participates in E-Verify.
Pre-employment drug screen, background check, and review of required immunizations. Exemptions may be granted for religious or medical accommodation.