Assistant Director Campus Card Services
Suffolk University
Boston, MA
Full-time
Education
Posted on May 22, 2023
Description
This position is responsible for the management and system administration of the technology used by the university's campus card services functions, applications in use by University Police and managements of future projects. This is inclusive of: meal plan management, access control management, marketing, RAM account management, on-line photo submission services, outside merchant network, student communication, on-site attendance tracking and on/off site web sales, financial reporting, student customer service clearing house, as well as social media outreaches, printing replacement IDs, orientation ID functions inclusive of pre-printing, temporary access control management, summer residents and visitor management. Key summary of duties include backup, security management, and management of user accounts. This position supports server and desktop hardware along with office system applications and all aspects of managing University ID card services. This role supports the computing infrastructure plan for electronic security and ID card functions along with implementing IT solutions and administering the training for end users. (CBORD Odyssey, MICROS applications, Point of Sale terminals, ID production equipment, access control equipment) Managing student workers and grad fellow hiring, training, scheduling, payroll and professional development.
Responsibilities
- Maintain all ID production equipment in good working order inclusive of updates.
- Produce IDs during orientation and other times as assigned.
- Develop, implement and manage a single contact resolution center where a student can email or call with all of the ID related issues.
- Work with director on upgrades and implementations for CBORD Odyssey, user interfaces used by the SUPD, Bursar's department, Dining Services and Human Resources departments.
- Management of campus merchant network insuring equipment is in good operational order.
- Manage the HUB student services area. Including recruitment, hiring, scheduling, training, supervising, and paying 15 to 20 student employees. Resolving staffing issues and building community.
- Manage purchasing functions of the department including processing Purchase Orders, monitoring and re-ordering supplies as directed by Director of Card Services
- Develop, deliver and supervise technology and staff running student purchases.
- Manage cash deposits
- Responsible for the marketing and outreach of Constant Contact, SU Connect, and other outlets for tracking purposes as a way to measure involvement.
- Lead information sessions during New Student Orientation including tabling events, family presentations and providing technical assistance during high volume ID production times.
- Resolving technology outages which may require work after hours.
- Assist with ever-growing marketing efforts of the department.
- Under directions of department lead provide afterhours coverage for technical issues on revolving schedule.
- Manage inventory and department budget, purchasing and supply chain.
- Work with campus partners on orientation and welcoming activities.
- Insure that all on-boarding and separation requests are carefully followed with appropriate access provided.
- Under director's supervision, provides maintenance of all access control equipment. (Controller Boards, Access Door readers, on-line locks and underlying hardware access control databases which include student access privilege information and building intrusion alarm systems)
- Under direction of department lead, assist with strategic marketing planning as well as manage relationships with key program participants.
- Employee on-boarding.
Position Requirements:
- HS Diploma required. Bachelor's degree in management related field preferred.
- 3-5 years' experience in campus card setting in Higher Ed institution preferred
- supervisory experience
- Computer Information/Information Technology experience in configuration, troubleshooting, maintenance and repair strongly preferred.
- Experience with CBORD Odyssey, CS Access, GET and MICROS Suite required.
- Experience with social media tools required.
- Ability to multitask and interface with a variety of departments throughout the University.
- Ability to effectively manage and de-escalate stressful customer service situations.
- Database management and SQL experience helpful/preferred.
- Crystal report writing, mobile integration experience, and web design strongly preferred.
- Customer service demeanor
- Ability to lift and carry 30lbs.
- Previous administrative experience in higher education or law enforcement preferred.
- Ability to work well both independently and as a member of diverse team.
- Excellent organizational skills.
- Ability to positively interact with diverse group of students, parents and campus partners.
Work Setting:
Afternoon and weekend hours.Flexible hybrid schedule possible.
Suffolk University does not discriminate against any person on the basis of race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, age, genetic information, or status as a veteran in admission to, access to, treatment in, or employment in its programs, activities, or employment. Suffolk University is an affirmative action, equal opportunity employer. The University is dedicated to the goal of building a diverse and inclusive faculty and staff that reflect the broad range of human experience who contribute to the robust exchange of ideas on campus, and who are committed to teaching and working in a diverse environment. We strongly encourage applications from groups historically marginalized or underrepresented because of race/color, gender, religious creed, disability, national origin, veteran status or LGBTQ status. Suffolk University is especially interested in candidates who, through their training, service and experience, will contribute to the diversity and excellence of the University community.
This position is responsible for the management and system administration of the technology used by the university's campus card services functions, applications in use by University Police and managements of future projects. This is inclusive of: meal plan management, access control management, marketing, RAM account management, on-line photo submission services, outside merchant network, student communication, on-site attendance tracking and on/off site web sales, financial reporting, student customer service clearing house, as well as social media outreaches, printing replacement IDs, orientation ID functions inclusive of pre-printing, temporary access control management, summer residents and visitor management. Key summary of duties include backup, security management, and management of user accounts. This position supports server and desktop hardware along with office system applications and all aspects of managing University ID card services. This role supports the computing infrastructure plan for electronic security and ID card functions along with implementing IT solutions and administering the training for end users. (CBORD Odyssey, MICROS applications, Point of Sale terminals, ID production equipment, access control equipment) Managing student workers and grad fellow hiring, training, scheduling, payroll and professional development.
Responsibilities
- Maintain all ID production equipment in good working order inclusive of updates.
- Produce IDs during orientation and other times as assigned.
- Develop, implement and manage a single contact resolution center where a student can email or call with all of the ID related issues.
- Work with director on upgrades and implementations for CBORD Odyssey, user interfaces used by the SUPD, Bursar's department, Dining Services and Human Resources departments.
- Management of campus merchant network insuring equipment is in good operational order.
- Manage the HUB student services area. Including recruitment, hiring, scheduling, training, supervising, and paying 15 to 20 student employees. Resolving staffing issues and building community.
- Manage purchasing functions of the department including processing Purchase Orders, monitoring and re-ordering supplies as directed by Director of Card Services
- Develop, deliver and supervise technology and staff running student purchases.
- Manage cash deposits
- Responsible for the marketing and outreach of Constant Contact, SU Connect, and other outlets for tracking purposes as a way to measure involvement.
- Lead information sessions during New Student Orientation including tabling events, family presentations and providing technical assistance during high volume ID production times.
- Resolving technology outages which may require work after hours.
- Assist with ever-growing marketing efforts of the department.
- Under directions of department lead provide afterhours coverage for technical issues on revolving schedule.
- Manage inventory and department budget, purchasing and supply chain.
- Work with campus partners on orientation and welcoming activities.
- Insure that all on-boarding and separation requests are carefully followed with appropriate access provided.
- Under director's supervision, provides maintenance of all access control equipment. (Controller Boards, Access Door readers, on-line locks and underlying hardware access control databases which include student access privilege information and building intrusion alarm systems)
- Under direction of department lead, assist with strategic marketing planning as well as manage relationships with key program participants.
- Employee on-boarding.
Position Requirements:
- HS Diploma required. Bachelor's degree in management related field preferred.
- 3-5 years' experience in campus card setting in Higher Ed institution preferred
- supervisory experience
- Computer Information/Information Technology experience in configuration, troubleshooting, maintenance and repair strongly preferred.
- Experience with CBORD Odyssey, CS Access, GET and MICROS Suite required.
- Experience with social media tools required.
- Ability to multitask and interface with a variety of departments throughout the University.
- Ability to effectively manage and de-escalate stressful customer service situations.
- Database management and SQL experience helpful/preferred.
- Crystal report writing, mobile integration experience, and web design strongly preferred.
- Customer service demeanor
- Ability to lift and carry 30lbs.
- Previous administrative experience in higher education or law enforcement preferred.
- Ability to work well both independently and as a member of diverse team.
- Excellent organizational skills.
- Ability to positively interact with diverse group of students, parents and campus partners.
Work Setting:
Afternoon and weekend hours.Flexible hybrid schedule possible.
Suffolk University does not discriminate against any person on the basis of race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, age, genetic information, or status as a veteran in admission to, access to, treatment in, or employment in its programs, activities, or employment. Suffolk University is an affirmative action, equal opportunity employer. The University is dedicated to the goal of building a diverse and inclusive faculty and staff that reflect the broad range of human experience who contribute to the robust exchange of ideas on campus, and who are committed to teaching and working in a diverse environment. We strongly encourage applications from groups historically marginalized or underrepresented because of race/color, gender, religious creed, disability, national origin, veteran status or LGBTQ status. Suffolk University is especially interested in candidates who, through their training, service and experience, will contribute to the diversity and excellence of the University community.